Last updated: May 21, 2025

Ralia Realty ("Ralia," "we," "us," or "our"), located at 439 boul. Saint-Joseph, Montréal (Québec) H2V 2P7, is committed to protecting your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

1. Information We Collect

We collect personal information in the following ways:

a) Information you provide directly

When you use our contact forms or space/hotel booking request forms, we may collect:

• Your name
• Your email address
• Your phone number
• Details about your booking request (dates, number of guests, event type, special requirements)
• Any other information you choose to share with us

b) Information collected automatically

When you visit our website, we automatically collect certain data through third-party analytics and advertising tools, including:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website
• Device type and operating system
• General geographic location (city/region level)

This data is collected through:

• Google Analytics: A web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors interact with our website. Google may transfer this data to servers in the United States or other countries. For more information, visit google.com/policies/privacy.
• Meta Pixel (Facebook Pixel): A tracking tool provided by Meta Platforms, Inc. that allows us to measure the effectiveness of our advertising and understand actions taken on our website. Meta may use this data to serve you relevant ads on Facebook and Instagram. For more information, visit facebook.com/privacy/explanation.

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To respond to your booking inquiries and manage reservations
• To communicate with you about your requests or stay
• To improve our website and user experience
• To analyze website traffic and visitor behaviour
• To measure the performance of our marketing efforts
• To comply with legal and regulatory obligations

We collect only the information that is necessary for these purposes.

3. Legal Basis for Processing

We process your personal information based on:

• Your consent, for the use of analytics and advertising cookies
• Contractual necessity, when processing booking requests and managing your reservation
• Legitimate interest, for website analytics and improving our services
• Legal obligation, when required by applicable law

4. Cookies

Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

TypePurposeProviderAnalyticsUnderstand how visitors use our siteGoogle AnalyticsMarketingMeasure ad performance and enable retargetingMeta (Facebook Pixel)

You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on and opt out of Meta's use of your data for advertising purposes through your Facebook Ad Preferences.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers who assist us in operating our website and conducting our business (such as Google and Meta, as described above), subject to confidentiality obligations
• Legal authorities, if required by law or to protect our rights

All third parties with whom we share data are required to handle it in accordance with applicable privacy laws.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Booking inquiry data is generally retained for up to 3 years. Analytics data is retained according to the settings of each third-party provider.

7. Your Rights

Under Quebec Law 25, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request the deletion of your personal information (subject to legal retention requirements)
• Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal
• File a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at hello@ralia.ca. We will respond within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Some of our service providers (including Google and Meta) may process your data outside of Canada. When this occurs, we ensure that appropriate safeguards are in place in accordance with applicable law.

10. Children's Privacy

Our website is not directed at children under the age of 14. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Ralia Realty
4281 boul. Saint-Laurent
Montreal, QC
H2W 1Z4
Canada
hello@ralia.ca

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